Refund policy

Return and refund policy

Last updated: 20 September 2026

This policy applies to everything you buy from mamasocialclub.net. We are Sadia Rahman, trading as Mama Social Club. We want you to be happy with your order. If you are not, this page explains exactly what you can do, what it will cost you, and how long it will take. Nothing in this policy takes away your legal rights as a consumer.

1. Changing your mind

If you are a consumer in the UK, you can cancel your order and send it back for any reason. You do not have to explain why.

You have 14 days from the day you receive your order to tell us you want to cancel. If your order arrives in more than one parcel, the 14 days start from the day the last parcel arrives.

Once you have told us, you have a further 14 days to send the items back.

Section 7 lists the few items this does not apply to.

2. How to tell us

Email us at support@mamasocialclub.net with your order number, your name, and which items you are returning. If you prefer, you can use the cancellation form at the end of this page, but you do not have to.

You can also call us on +447500252961 during our opening hours.

We will reply by email within one working day to confirm and to give you the return address.

You do not need our permission or approval to cancel. Telling us is enough — waiting to hear back from us does not use up your 14 days.

3. Sending your items back

Send returns to: 41 Rowan Road, The Royal Town of Sutton Coldfield, Sutton Coldfield, Birmingham England B72 1NW, United Kingdom

Please put your order number in the parcel, or write it on a note, so we can match it to your order.

Pack the items well enough that they reach us undamaged. If you use the prepaid label we send you, your parcel will be tracked. If you choose to send it back some other way, we recommend a tracked service or a free proof of posting from the Post Office, because you are responsible for the parcel until it reaches us.

4. Return postage is free

We pay the cost of returning items to us. That applies to every return — whether you have simply changed your mind, or the item is faulty, damaged, not as described, or not what you ordered.

When you tell us you would like to return something, we will email you a prepaid returns label to print and attach to your parcel. We do not put a returns label inside your original parcel, so please wait for the email before sending anything back.

If you would rather use your own postage, we will refund what you spend — just keep your receipt and send it to us.

5. Looking at your items before you decide

You are entitled to handle your items the way you reasonably would in a shop: open the packaging, take them out, look at them, and check they are what you expected. Doing that will never cost you your refund, and opened packaging on its own is not a reason for us to refuse a return.

If items are handled more than that, and their value is reduced as a result, we may reduce your refund to reflect the loss in value. If that happens we will email you the amount and the reason before we process anything, so you know where you stand.

6. Your refund

Refunds go back to the payment method you originally used. We cannot refund to a different card or account.

If you cancel your whole order, we refund what you paid for the items, plus the standard delivery charge you paid. If you chose Express or Next Working Day delivery, we refund up to the cost of our standard service (£4.95) — the extra you paid to get it faster is not refunded.

If you return part of your order, we refund the items you send back. The delivery charge stays as it is.

We make the refund within 14 days of receiving your items back, or within 14 days of you showing us proof that you have posted them, whichever happens first.

Your bank or payment provider may then take a few more days to show the money in your account. If more than 14 days have passed since we emailed to say your refund was issued and you still cannot see it, please email us and we will chase it.

7. Items you cannot change your mind about

By law, the right to change your mind does not apply to a small number of things. For our products, that means sealed items that are not suitable for return for health or hygiene reasons, once the seal has been opened.

We do not sell made-to-order or personalised items, gift cards or perishable goods, so those exclusions do not arise.

This does not affect your rights if something is faulty, damaged or not as described — those rights apply to every product we sell, without exception.

Sale and discounted items. Items bought in a sale, at a reduced price or with a discount code are covered by this policy in exactly the same way as full-price items. Buying something at a discount does not reduce your rights.

8. Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is faulty, was damaged in transit, is not as described, or simply is not what you ordered, email us at support@mamasocialclub.net with your order number and tell us what is wrong.

A photograph of the problem really helps us investigate and, where a parcel has been damaged, lets us claim from the courier. If you are not able to send one, tell us and we will deal with your claim anyway.

If you tell us within 30 days of delivery, you can ask for a full refund. After 30 days, we will repair or replace the item; if we cannot, or if that does not put the problem right, you can then ask for a refund or a reduction in price.

As with every return, we pay the postage — see section 4.

9. Exchanges

Yes, we exchange items.

The quickest way is usually to return the item under section 1 and place a new order straight away, so you are not waiting for the swap to work its way through.

If you would rather do a direct exchange, email us at support@mamasocialclub.net and tell us which item you would like instead. We will confirm that it is in stock and let you know about any price difference before you send anything back.

10. Items received as a gift

If someone bought a Mama Social Club item for you, get in touch and we will help. It is easiest if you have the order number, or the name and email address of the person who bought it. Because refunds have to go back to the original payment method, we will usually need to speak to the buyer to arrange one.

11. If we cannot accept a return

If we cannot accept a return — for example because the item is one of those listed in section 7, or because more than 14 days had passed before you told us — we will email you to explain why, and we will send the item back to you at our cost. We will never dispose of something you have sent us.

12. If you are unhappy with how we have handled things

Email us at support@mamasocialclub.net and we will look at it again. If we still cannot agree, section 22 of our Terms of Service explains your options.

13. Contact us

Email: support@mamasocialclub.net Phone: +447500252961 Opening hours: Monday to Friday, 9am to 5pm. We are closed at weekends and on UK bank holidays. Returns address: 41 Rowan Road, The Royal Town of Sutton Coldfield, Sutton Coldfield, Birmingham England B72 1NW, United Kingdom

14. Cancellation form

You only need to use this if you want to. An email saying you are cancelling works just as well.

To Sadia Rahman, trading as Mama Social Club, 41 Rowan Road, The Royal Town of Sutton Coldfield, Sutton Coldfield, Birmingham England B72 1NW, United Kingdom, support@mamasocialclub.net:

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on / received on:
Order number:
Your name:
Your address:
Date:
Signature (only needed if you send this on paper):