Shipping policy

Delivery and shipping

Last updated: 20 September 2026

Thank you for shopping with us. This page explains where we deliver, what it costs, how long it takes and what happens if something goes wrong. It forms part of our Terms of Service.

1. Where we deliver

We deliver to addresses in the United Kingdom only. We deliver to every UK address, with no excluded areas and no regional surcharges.

We do not currently deliver outside the UK. If you would like us to, please email us and we will let you know if that changes.

2. Getting your order ready

We aim to pick, pack and hand your parcel to the courier within one working day. Working days are Monday to Friday, excluding UK bank holidays.

Orders placed before 12pm (noon) on a working day are prepared the same day. Orders placed after 12pm, at a weekend or on a bank holiday are prepared on the next working day.

You will receive an order confirmation email straight away, and a dispatch email with tracking details once your parcel is on its way.

3. Delivery options and costs

Every UK order is sent tracked.

Standard delivery — £4.95. Arrives 2–4 working days after dispatch. Free on orders of £59.99 or more.

Express delivery — £6.95. Arrives 1–2 working days after dispatch.

Next working day delivery — £9.95. Arrives the next working day after dispatch, for orders placed before 12pm on a working day.

Delivery times run from the day your parcel is dispatched, not from the moment you place your order. If you order after the 12pm cut-off, add one working day.

All three services are available on every order. The 12pm cut-off affects when your parcel leaves us, not what you pay.

Free standard delivery applies to orders of £59.99 or more. The threshold is based on your basket total after any discount code has been applied.

Delivery times are estimates. Couriers, weather and events outside our control can occasionally affect them, and we will tell you if we know about a delay.

4. Tracking your parcel

Your dispatch email includes a tracking number and a link. If you need help using it, or you want to leave delivery instructions with the courier, email support@mamasocialclub.net or call +447500252961 and we will help.

5. If your parcel does not arrive

If your parcel has not arrived by the end of its estimated delivery window, please get in touch and we will investigate with the courier.

Until your parcel is delivered, it is our responsibility. If it is confirmed lost in transit, we will send a replacement or refund you in full — you do not need to claim from the courier yourself.

6. Delivery addresses and risk

Please check your delivery address carefully before you pay. If you spot a mistake, email or call us immediately: if your parcel has not yet been dispatched we can usually correct it.

Once your parcel has been delivered to the address you gave at checkout, responsibility for it passes to you.

7. Sending an order as a gift

You can send an order straight to the person you are buying it for. At checkout, enter their address as the delivery address and your own as the billing address — we will deliver to the recipient and send the order confirmation to you by email.

We do not include a printed invoice or any price inside the parcel, so the recipient will not see what you paid.

We do not currently offer a gift message service. If you would like a note included, email us after ordering and we will tell you whether we can help with that order.

Gift boxes are sent inside protective outer packaging, so the decorative box arrives undamaged and is not marked with courier labels.

8. Contact us

Email: support@mamasocialclub.net
Phone: +447500252961
Opening hours: Monday to Friday, 9am to 5pm. We are closed at weekends and on UK bank holidays.